We estimated 13,554,542 NCOALink customer records with a potential value of $228 million are at risk. We visited one of the 22 Computerized Forwarding System sites and found personnel did not adhere to controls related to processing and retaining hard copy COA orders.Īs a result, there is a risk that unauthorized users could access COA data and NCOALink data could be breached, which could lead to fines and a negative impact on the Postal Service brand. Security controls over the COA manual processes and NCOALink data are not sufficient to protect the confidentiality and integrity of customer information. Our objectives were to determine whether security controls over the COA manual process and NCOALink data adequately protect the confidentiality and integrity of customer data and identify potential solutions for improving the Postal Service’s acknowledgement form process. The Postal Service requires licensees and their customers to complete a Processing Acknowledgment Form (acknowledgement form) to comply with the Privacy Act of 1974 and document the companies’ intended use of the data. NCOA Link is an application containing about 160 million COA records. The Postal Service provides COA information for a fee through National Change of Address Linkage (NCOALink) to licensees who facilitate relationships with business mailers. Customers can submit orders electronically through the Internet or submit hard copy orders through the mail or at a Post Office retail counter. More than 40 million Americans change their addresses annually and submit change of address (COA) orders to the U.S.
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